Q: What is NaturaWai?

A: NaturaWai is a 6-stage shower filter designed to remove chlorine, heavy metals, and other harsh water elements. It protects your skin, hair, and overall wellness while replenishing water with beneficial minerals.

Q: How do I use NaturaWai?

A: Simply attach it to your showerhead - no complicated setup required. Enjoy cleaner, softer water instantly. We have full instructions manual can be found here.

Q: How often should I replace the filter?

A: We recommend every 3-4 months. If you are a family of 4 or more every 2-3months. This does vary depending on use-age and water supply.

Q: Does NaturaWai slow down water flow?

A: No, its granular 6-stage filter keeps water flowing smoothly for a refreshing shower experience.

Q: What is the Smart RO?

A: The Smart RO is a benchtop water filtration system that filters water with very high precision making unsafe water healthy and safe. It remineralizers water to Alkaline and offers digital temperature control.

Q: How do I use the Smart RO?

A: Simply sits on your bench in place of you jug, fill the detachable tank with water and the machine automatically keeps filtered fresh water on hand.

Q: How often should I replace the filters?

A: The system will monitor filter life but the RO filter is about every 12months and the Alkaline filter is around 3-4 months.

Q: How much water does it produce?

A: Over 300L per day can be produced from this system. It does not rely on humidity.

Q: What is the PH of the water?

Around 7.5. The system also monitors water quality in real-time with a TDS display.

Q: What is the RO Mineral +?

A: A next generation Reverse Osmosis water filter that does not require a power supply. RO filtration, auto-flushing and filter life monitoring.

Q: How do I use the Smart RO?

A: This system simply installs under the bench, a dedicated tap is supplied for this system.

Q: How often should I replace the filters?

A: 12months and 24 months.

Q: How much water does it produce?

A: Capable of producing over 600L per day. High quality, safe, Alkaline water.

Q: What is the PH of the water?

Around 7.5. The system also monitors water quality in real-time with a TDS display.

Q: What is the Elite-Home?

A: A whole home water filter system equipped with the most advanced filters available. A multistage system that provides safe, healthy water throughout the entire home.

Q: How do I use the Smart RO?

A: An installer with connect this system to your main inlet, this will provide high-quality water throughout all your taps.

Q: How often should I replace the filters?

A: This highly depends on feed water quality and water usage. Generally 6 - months. This system has filter life monitors.

Q: How much water does it produce?

A: Around 60Lpm depending on your supply pressure.

Q: What is the PH of the water?

This system is not designed to impact PH, however it will reduce TDS with heavy metals and other contamination removal.

Q: Where do you ship?

A: We offer free shipping across Thailand. Shipping to other Southeast Asian countries can be arranged, please contact us for options and pricing.

Q: How long does shipping take?

A: Orders within Thailand usually arrive in 3–7 business days. International delivery times depend on the destination.

Q: How much does international shipping cost?

A: For example, shipping to Vietnam or Bali is around $60 USD. We’re exploring more affordable options for SEA shipping.

Q: Is NaturaWai safe for children and pregnant women?

A: Yes! It removes harmful contaminants while keeping beneficial minerals, making your showers safer and gentler for all family members.

Q: Can NaturaWai help with skin or hair issues?

A: Yes! Users often notice softer skin, reduced irritation, and healthier hair thanks to filtered, mineral-enriched water.

Q: Can NaturaWai be used for drinking water?

A: No — NaturaWai is designed only for showering, not for drinking, especially in Southeast Asia.